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Introducing the Conversion Rate Experts blog

New Conversion Rate Experts Website

At last, we have a blog! And to celebrate we’re giving you loads of valuable stuff…

1. Updated today: Our free report on improving your conversion rate

In 2006, we wrote a quick-start guide for split-testing. It immediately became Alexa’s 3rd-highest Mover and Shaker of the week, and prompted Google’s Tom Leung to invite us to partner with them.

Today we’re releasing an updated version. It contains some extra tools, a few more tips and loads of minor modifications to reflect our current thinking on how to maximize your website’s profits. You can get it here.

2. Must-have books (in our opinion) for web marketing

We fanatically consume information about business growth and conversion rate improvement. Today we’re publishing our list of 10 “must-have” books (in our opinion) for web marketing.

3. Have a play with this tool, which allows you to “mind read” your visitors’ thoughts

Here’s a big problem with conversion rate optimization: To increase your website’s conversion rate, you need to find a way of persuading people who aren’t currently converting.

But those people arrive and leave without trace! How do you know what they wanted? How do you know what would have persuaded them to take action?

If you owned a real-life bricks-and-mortar store, this would be easy. You’d hear their objections. You’d be able to ask questions. You’d hear what they muttered as they headed for the door.

Capturing the voice-of-the-customer is more difficult with the web, but it can be done. One tool we use is called Kampyle. Kampyle lets you “mind read” your visitors’ thoughts (albeit in the most un-spectacular way possible: you allow them to give feedback via a form).

Perhaps the best way to understand how Kampyle works is to try it out. Once you have had a look around our site, click the button that says “feedback,” which hovers on the right-hand-side of this page (or click here). The Kampyle survey will then appear.

What you won’t see (unless you sign up for Kampyle) is that the website owner can then sign in to Kampyle’s website to see an interface for managing all of the feedback that has been received. (It feels a bit like an email client, having an inbox and folders.) If the visitor leaves their email address, you can easily inform them when you have responded to their feedback.

4. Be first to hear about new tools and techniques

If you’d like to be first to hear of the latest tools, tips and resources for “out-converting” your competitors, sign up to our RSS feed or (our newsletter).

What you should do now

If you are serious about becoming great at conversion, you should download our amazingly useful free reports.

If you'd like us to dramatically improve your website, visit our "Services" page and then contact us for more information.

And if you have any comments or questions about this article, contact us.

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