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Introducing the Conversion Rate Experts blog

We have a blog! And to celebrate we’re giving you loads of valuable stuff…

1. Updated today: Our free report on improving your conversion rate

In 2006, we wrote a quick-start guide for split-testing. It immediately became Alexa’s 3rd-highest Mover and Shaker of the week, and prompted Google’s Tom Leung to invite us to partner with them.

Today we’re releasing an updated version. It contains some extra tools, a few more tips and loads of minor modifications to reflect our current thinking on how to maximize your website’s profits. You can get it here.

2. Must-have books (in our opinion) for web marketing

We fanatically consume information about business growth and conversion rate improvement. Today we’re publishing our list of 10 “must-have” books (in our opinion) for web marketing.

3. Capture your visitors’ feedback

Here’s a big problem with conversion rate optimization: To increase your website’s conversion rate, you need to find a way of persuading people who aren’t currently converting.

But those people arrive and leave without trace! How do you know what they wanted? How do you know what would have persuaded them to take action?

If you owned a real-life bricks-and-mortar store, this would be easy. You’d hear their objections. You’d be able to ask questions. You’d hear what they muttered as they headed for the door.

Capturing the voice-of-the-customer is more difficult with the web, but it can be done. One technique we use is a sitewide “give feedback” button. You can easily add one to your website using one of the following solutions:

Each of the above tools provides a “give feedback” button like the one at the right-hand side of this page. The company’s team members can sign in to the tool’s interface to manage all of the feedback that has been received. (The feedback is managed using an interface similar to that of an email client, having an inbox and folders.) In our case, for lean-ness, we have simply linked our “feedback” button to the form on our “Contact Us” page.

4. Be first to hear about new tools and techniques

If you’d like to be first to hear of the latest tools, tips and resources for “out-converting” your competitors, sign up to our RSS feed or (our newsletter).

What you should do now

If you are serious about becoming great at conversion, you should download our amazingly useful free reports.

If you'd like us to dramatically improve your website, visit our "Services" page and then contact us for more information.

And if you have any comments or questions about this article, contact us.

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